Privacy Policy

Welcome to Nerqon Technologies ("Company," "we," "us," or "our"). We are a software development company headquartered in Tiruchirappalli, Tamil Nadu, India, operating under the website https://nerqon.in.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the collection, use, disclosure, and protection of information that we receive from or about you when you:

• Visit and interact with our corporate website at https://nerqon.in
• Engage with any of our SaaS products, customer portals, or software platforms developed by us
• Use mobile applications designed, developed, or operated by Nerqon Technologies
• Engage us for services including web development, custom software, mobile app development, SEO, or digital marketing
• Contact us through any communication channel including email, telephone, or social media
• Enter into any business, contractual, or professional relationship with us

This policy is designed to meet international data protection standards and is applicable to users and clients across all geographies. We continuously update our practices to align with evolving global privacy regulations and industry standards.

We collect information through multiple channels to provide, maintain, and improve our services. The categories of information we collect include, but are not limited to, the following:

2.1 Information You Provide Directly

When you voluntarily interact with us - by submitting inquiry forms, registering for our products, or entering into service agreements - we collect information such as:

• Full name, job title, and professional designation
• Email address and telephone/mobile number
• Company name, industry, and business address
• Project requirements, scope details, and descriptions of services requested
• Payment and billing information (processed through secure, third-party payment gateways)
• Login credentials for accounts created on our platforms or client portals
• Correspondence, feedback, and support communications submitted by you

2.2 Information Collected Automatically

When you access our website or any of our digital platforms, certain information is automatically collected through technical means:

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, time spent on each page, clickstream data, and referral URLs
• Date and time stamps of all interactions
• Geographic location data at the city/region level derived from your IP address
• Session identifiers, cookies, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from trusted third-party sources including social media platforms (when you interact with our pages), analytics providers, advertising partners, and publicly available professional directories.

"Personal Information" refers to any data that can be used to identify, contact, or locate an individual, either directly or in combination with other data. We treat personal information with the highest degree of care and responsibility.

3.1 Categories of Personal Information We Process

• Identity Data: First name, last name, title, and professional credentials
• Contact Data: Email address, phone number, and mailing/billing address
• Business Data: Company name, business sector, website URL, and business registration details where applicable
• Financial Data: Transaction records for services rendered; we do not store raw card data
• Communication Data: Messages, enquiries, and support tickets exchanged with our team
• Usage Data: Interaction logs with our products, services, and platforms

3.2 Legal Basis for Processing

We process your personal information only when a lawful basis exists, including:

• Contractual Necessity: Processing required to fulfil a service agreement with you
• Legitimate Interests: Processing necessary for our legitimate business operations, provided your fundamental rights are not overridden
• Consent: Where you have freely, specifically, and unambiguously provided consent for processing, particularly for marketing communications
• Legal Obligation: Processing required to comply with applicable law or regulatory requirements

In the normal course of operating and improving our digital platforms, we collect and process technical data about your device and how you interact with our services. This data is primarily used for security, performance optimization, and service diagnostics.

4.1 Device and System Information

• Device type (mobile, tablet, desktop), model, and operating system version
• Browser name, version, and language/locale settings
• Screen resolution and display settings
• Network connection type and mobile carrier (where applicable)

4.2 Usage and Interaction Data

• Pages, features, and sections accessed within our platforms
• User flow sequences, navigation patterns, and session durations
• Search queries entered within our platforms
• Error logs, crash reports, and performance metrics
• API call records for SaaS integrations and connected systems

4.3 Log Data

Our servers automatically record log files that include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data. These logs are used for security auditing, troubleshooting, and operational analytics.

We use cookies and similar tracking technologies on our website and digital platforms to enhance your experience, analyse site traffic, and support our marketing and analytics efforts.

5.1 What Are Cookies

Cookies are small text files placed on your device by a website or application. They allow the platform to remember your preferences, session state, and browsing activity within the site over time or across visits.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website and secure login sessions. These cannot be disabled.
• Performance & Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics - GA4). Data is collected in aggregate, anonymised form.
• Functionality Cookies: Remember your preferences such as language, region, and form data to provide a personalised experience.
• Marketing & Targeting Cookies: Used to deliver relevant advertisements and measure campaign effectiveness through platforms such as Google Ads and Meta Ads Manager.

5.3 Third-Party Tracking

Our website uses Google Analytics (GA4) with the tracking ID G-BPZPE1Q6H9. This service uses cookies to report website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling certain cookies may impact the functionality and user experience of our services. Refer to your browser's help documentation for instructions on managing cookie preferences.

We use the information we collect only for defined, legitimate, and transparent purposes. Below is a comprehensive overview of how your information is used:

6.1 Service Delivery and Operations

• To respond to enquiries, consultation requests, and provide quotes or proposals
• To execute and deliver contracted software development, web development, mobile application, SEO, and digital marketing services
• To set up, manage, and maintain client accounts and customer portals
• To process transactions, issue invoices, and manage billing
• To provide technical support, troubleshoot issues, and maintain service continuity

6.2 Product Improvement and Development

• To analyse usage patterns and identify areas for platform improvement
• To conduct research, testing, and quality assurance on our products
• To develop new features, services, and capabilities based on user feedback and trends

6.3 Communications and Marketing

• To send transactional communications including project updates, invoices, and support responses
• To send service announcements, product updates, and newsletters (with your consent)
• To run targeted marketing campaigns on platforms such as Google Ads, Facebook, and Instagram
• To conduct post-project satisfaction surveys and collect testimonials (with permission)

6.4 Security, Compliance, and Legal Obligations

• To detect, prevent, and investigate fraud, security threats, or unauthorised access
• To enforce our Terms of Service and contractual agreements
• To comply with applicable legal, regulatory, or governmental requirements
• To maintain audit logs and records as required by law

Nerqon Technologies does not sell, rent, or trade your personal information. We may share your data only in the following circumstances and with appropriate safeguards in place:

7.1 Service Providers and Vendors

We engage trusted third-party service providers who process data on our behalf to support our operations. These include cloud hosting providers, payment processors, analytics platforms, email delivery services, and project management tools. All such providers are contractually bound to process your data solely on our instruction, maintain appropriate security standards, and not use your data for their own independent purposes.

7.2 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Nerqon Technologies' assets, your personal information may be transferred to the successor entity. We will notify you of any such change via a prominent notice on our website or by direct communication, and you will retain all rights granted under this policy.

7.3 Legal Requirements and Protection of Rights

We may disclose your information when required to do so by applicable law, court order, governmental authority, or regulatory directive. We may also disclose information to protect the rights, property, safety, or security of Nerqon Technologies, our clients, employees, or the public.

7.4 With Your Consent

We may share your information with other parties with your explicit prior consent, such as when featuring your project as a case study or portfolio reference on our website.

Our website and products may integrate with or link to third-party services, platforms, and tools. The following categories of third-party services may process your data:

8.1 Analytics and Performance Monitoring

• Google Analytics (GA4): Website traffic analysis, user behaviour, and performance insights
• Google Search Console: Search performance data and indexing status

8.2 Advertising and Marketing Platforms

• Google Ads: Search and display advertising for our digital marketing services
• Meta Ads Manager (Facebook & Instagram): Social media advertising and audience targeting

8.3 Communication and Productivity Tools

• Email communication platforms for transactional and marketing emails
• Project management and collaboration tools used to deliver client projects
• Customer relationship management (CRM) tools for managing client interactions

8.4 Infrastructure and Hosting

• Cloud infrastructure providers for hosting our websites, SaaS platforms, and client applications
• Content delivery networks (CDN) for performance optimisation
• Payment gateway providers for secure transaction processing

Each third-party service operates under its own privacy policy and data processing terms. We recommend reviewing the privacy policies of any third-party services you interact with. Nerqon Technologies is not responsible for the privacy practices of third-party platforms.

Protecting your data is a fundamental responsibility we take seriously. We implement comprehensive, industry-standard technical, organisational, and procedural security measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction.

9.1 Technical Safeguards

• Encryption in Transit: All data transmitted between your browser/device and our servers is protected using Transport Layer Security (TLS/SSL) protocols
• Encryption at Rest: Sensitive data stored in our databases and storage systems is encrypted using industry-standard encryption algorithms
• Secure Authentication: Our platforms support multi-factor authentication (MFA) and enforce strong password policies
• Access Controls: Role-based access controls (RBAC) ensure that data is accessible only to authorised personnel with a demonstrated need
• Firewall and Intrusion Detection: Our infrastructure is protected by firewalls and monitored for suspicious activity

9.2 Organisational Safeguards

• Regular security training and awareness programmes for all personnel
• Formal data handling policies and confidentiality obligations for all team members and contractors
• Periodic security audits, vulnerability assessments, and penetration testing
• A defined incident response and data breach notification protocol

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal, contractual, and regulatory obligations.

10.1 Retention Periods

• Client and Project Records: Retained for a minimum of seven (7) years following the conclusion of a service engagement, to comply with financial, tax, and contractual obligations
• Lead and Enquiry Data: Retained for up to two (2) years from the date of last meaningful contact, unless a business relationship is established
• Website Analytics Data: Aggregated data may be retained indefinitely; raw usage data is typically retained for up to twenty-six (26) months
• Marketing Consent Records: Retained as long as necessary to demonstrate compliance with consent obligations
• Support and Communication Records: Retained for up to three (3) years following resolution of the relevant matter

10.2 Secure Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Anonymised data that can no longer be linked to an individual may be retained for statistical, research, or product improvement purposes indefinitely.

Subject to applicable law and verification of your identity, you have the following rights with respect to your personal information held by Nerqon Technologies:

• Right of Access: You may request a copy of the personal information we hold about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists.
• Right to Restriction of Processing: You may request that we limit how we use your personal information in certain circumstances, such as while a dispute regarding accuracy is resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to our processing of your personal information where it is based on our legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe your rights have been violated.

Nerqon Technologies is headquartered in India. We serve clients and users globally. Accordingly, your personal information may be processed or stored in countries other than your country of residence, including countries where data protection laws may differ from those in your jurisdiction.

Whenever we transfer personal information outside your home jurisdiction, we implement appropriate safeguards to ensure the protection of your data, which may include:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection
• Binding corporate rules and data processing agreements with third-party processors
• Your explicit consent to the transfer, where required and applicable

By using our website or services, and to the extent permitted by applicable law, you acknowledge and consent to the cross-border processing of your personal information as described in this policy.

Nerqon Technologies' website, products, and services are directed exclusively at businesses and adults aged 18 years and older. We do not knowingly collect, process, or retain personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal information from a minor without appropriate parental or guardian consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us immediately at nerqontechnologies@gmail.com.

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or regulatory obligations. We are committed to ensuring that any revisions are communicated transparently.

14.1 Notification of Changes

When material changes are made to this policy, we will:

• Update the "Last Updated" date prominently at the top of this page
• Post a conspicuous notice on our website homepage for a reasonable period
• Where we hold your contact information, send a direct notification by email for significant changes that affect your rights

14.2 Continued Use

Your continued use of our website, products, or services following the posting of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with any modification, we encourage you to discontinue use of our services and contact us to discuss any concerns.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy is always accessible at https://nerqon.in/privacy-policy.html.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, the handling of your personal information, or any privacy-related matter, please do not hesitate to reach out to us. We take all privacy enquiries seriously and are committed to addressing them promptly and transparently.

We will endeavour to respond to all privacy-related requests within 30 business days of receipt. For urgent matters, please include "PRIVACY - URGENT" in your email subject line to ensure expedited handling.